NHTSA Complaint #10378539 — 2003 NISSAN MURANO

MY 2003 MURANO DRIVERS SEAT WAS REPAIRED IN 2005 FOR THE ROCKING SYMPTOM I PAID $660.00. FOUR YEARS LATER, THE BRACKET ON THE SEAT FRAME BROKE AGAIN, AND THIS TIME THE DEALER CHARGED $1100 TO REPAIR IT. WHEN I ASKED THEM WHETHER IT WAS THE SAME PARTS THAT FAILED, THEY SAID NO. TURNS OUT THAT WAS NOT TRUE. IN 2005, THE DEALERSHIP FOLLOWED THE TSB FOR THE SEAT REPAIR WHICH INVOLVED REPLACING TWO PARTS - 87458-AR06A (LIFTER LINK ASSEMBLY) AND 87454-CA61A (LIFT MOTOR). NOW, THOSE TWO PARTS HAVE BEEN COMBINED INTO ONE PART NUMBER - 87450-CA68A. ACTUALLY, THE MOST RECENT PART IS 87450-CA68B (I GUESS B SUGGESTS A REVISION). IN EITHER CASE, THE DEALER ARGUED THAT SINCE ITS A DIFFERENT PART NUMBER, ITS A DIFFERENT PART. ITS ACTUALLY THE SAME THING. I FILED A COMPLAINT WITH NNA CONSUMER AFFAIRS AND THEY DENIED ANY WARRANTY ASSISTANCE EVEN THOUGH THE ISSUE ORIGINALLY MANIFESTED DURING THE WARRANTY PERIOD. WHAT IS QUITE CLEAR IS THAT THE DRIVERS SEAT ISSUE IS A VERY COMMON ONE. A SEARCH OF NHTSA REVEALS HUNDREDS OF CASES WHERE THE SEAT HAS FAILED ON 2003-2006 MURANOS. NISSANMURANO.ORG ALSO HAS A LONG RUNNING THREAD ON THE FAILURE. *TR