NHTSA Complaint #10376855 — 2002 CHEVROLET SUBURBAN

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10376855
Vehicle 2002 CHEVROLET SUBURBAN
Component ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Date of Incident
Date Filed
Mileage 100,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I AM THE OWNER OF A 2002 CHEVY SUBURBAN, V8 ENGINE. APPROXIMATELY 8 MONTHS AGO MY CAR BEGAN MAKING TERRIBLE NOISES. TOOK IT TO MY LOCAL CHEVY DEALER WHO INFORMED ME I HAD BROKEN EXHAUST MANIFOLD BOLTS. AND IT WOULD COST OVER $1000 TO REPAIR! I DID NOT HAVE THE MONEY TO FIX IT AND DEALER SAID IT WOULDN'T HURT CAR TO CONTINUE DRIVING. IN JULY OF 2010, MY CHECK ENGINE LIGHT KEPT COMING ON AND TOOK IT TO GET REPAIRED. I WAS TOLD I NEEDED TO REPLACE MY CATALYTIC CONVERTERS. $800 LATER I THOUGHT THEY WERE SEPARATE PROBLEMS. I COME TO REALIZE THAT IT WAS DIRECTLY RELATED TO THE BOLT ISSUE. THROUGH MY RESEARCH, I HAVE LEARNED THIS IS A VERY COMMON PROBLEM WITH GM CARS. WHY WASN'T THERE A RECALL????? I FEEL DUPED BY GM AND MY GOVERNMENT. *LN

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