NHTSA Complaint #10376592 — 2007 LEXUS GX470

DUNLOP GRANDTREK AT20 265/65R17 TIRES DRYROTTED ON INNER AND OUTER EDGES OF TREAD. VEHICLE IS A 2007 LEXUS GX470 WITH 16,180 MILES. TIRES ARE ORIGINAL. CONTACTED DUNLOP AND ASSIGNED CASE NUMBER [XXX]. THEY REFERRED ME TO LOCAL DEALER TO INSPECT. DEALER SAID THEY HAD NEVER SEEN A TIRE ISSUE LIKE THAT. AFTER WAITING A WEEK. DEALER INFORMED ME THAT THEY WOULD REPLACE TIRES PRO-RATED AND DISCOUNTED FROM FULL MSRP. WHEN I SHOWED THE DEALER THAT OTHER LOCAL VENDORS HAD THE SAME REPLACEMENT CHEAPER, THEY REFUSED TO PRICE MATCH. IT'S GOING TO COST ME OVER $400 TO REPLACE THE DRYROTTED TIRES WITH THE SAME TIRE. NOT MUCH OF AN OFFERING FROM GOODYEAR (WHO OWNS DUNLOP) AND I'M LEFT WONDERING HOW LONG THE NEW ONES WILL LAST. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR