NHTSA Complaint #10375753 — 2005 CHEVROLET EQUINOX

THIS VEHICLE IN TO A GM SHOP MULTIPLE TIMES FOR HEATING ISSUES. THE FIRST TIME THE THERMOSTAT WAS REPLACED. A YEAR LATER IN THE FALL, THE VEHICLE WAS AGAIN NOT BLOWING HOT AIR. TOOK IT BACK TO GM AND THEY FLUSHED THE SYSTEM. ABOUT 2 MONTHS LATER, IT WAS BROUGHT BACK IN BECAUSE THE HEAT WAS NOT BLOWING AGAIN. FOR THE 2ND TIME THEY REPLACED THE THERMOSTAT. FOLLOWING YEAR, WOULDN'T BLOW HOT AIR AGAIN, THEY FLUSHED THE SYSTEM 3 TIMES AND FINALLY GOT THE HEAT WORKING AGAIN. FAST FORWARD TO FALL 2010. SAME PROBLEM, NOT BLOWING HEAT ONLY THIS TIME THE VEHICLE WAS OUT OF WARRANTY. GM DIAGNOSED A CRACKED HEAD GASKET AND A LEAKY WATER PUMP AND WOULDN'T COVER ANY OF THE SO CALLED PROBLEMS. THE FIRST 3-4 TIMES THAT THE CAR WAS IN TO BE WORKED ON IT HAD THE SAME "SYMPTOMS" 1. WHEN THE HEAT WAS WORKING AND I SLOWED TO STOP - IT WOULD START BLOWING COOL AIR, BUT AS SOON AS I ACCELERATED, THE WARM AIR RETURNED. 2. IF I TURNED THE FAN KNOB PAST THE 2ND TICK, IT WOULD START BLOWING COLD AIR. IN 2010, STARTED WITH THE ABOVE SYMPTOMS AND ONLY TO HAVE THE HEAT GO OUT COMPLETELY. GM WON'T HAVE ANYTHING TO DO WITH IT.THIS GO AROUND DIAGNOSED A CRACKED HEAD GASKET AND A LEAKY WATER PUMP AND WOULDN'T HELP PAY TO FIX BECAUSE IT WAS A "NEW" DIAGNOSIS OUTSIDE OF WARRANTY. FUNNY HOW EACH TIME IT WAS IN PREVIOUSLY, THE EXACT SAME SYMPTOMS ARE DOCUMENT IN THEIR SYSTEM AND NO CRACKED HEAD GASKET OR LEAKY WATER PUMP WAS THE CAUSE. THEY'RE SKIRTING BY ON AN UNDERLYING ISSUE AND AREN'T WARRANTING THEIR PRODUCT! WE'VE SINCE TAKEN IT TO TWO SEPARATE MECHANICS AND THEY'VE BOTH TOLD US THE ISSUE ISN'T CAUSED BY A CRACKED HEAD GASKET OR LEAKY WATER PUMP. WE'VE AGAIN REPLACED THE THERMOSTAT ONLY TO HAVE THE HEAT GO OUT ON OUR 3 HOUR CAR RIDE HOME FROM THE HOLIDAY WITH A BABY IN THE CAR-NICE GM YOU ARE A JOKE. I'VE ALWAYS OWNED A GM PRODUCT BUT AFTER BEING SWEPT UNDER THE RUG, I WILL NEVER BUY ONE AGAIN!