NHTSA Complaint #10375434 — 2005 FORD ESCAPE

WHILE VACATIONING IN MYRTLE BEACH, MY 2005 FORD ESCAPE RAN SLUGGISH AND WAS MISSING AFTER A HEAVY RAIN. HAD IT TOWED TO THE LOCAL DEALER WHERE THEY TOLD ME THAT THE CASING FOR THE PCM HAD LEAKED AND WATER HAD GOTTEN INTO THE PCM AND CAUSED THE MALFUNCTION. THIS PROBLEM ALSO CAUSED THE PLUGS AND COILS TO NEED REPLACING. PARTS WERE NOT AVAILABLE AND HAD TO WAIT TWO WEEKS FOR REPAIRS. RECEIVED A CALL FROM DEALER SAYING THAT IT WAS ALSO NECESSARY TO REPLACE THE EXHAUST MANIFOLD AND THE CATALYTIC CONVERTER. ANOTHER 3 DAYS AND THE TOTAL BILL FROM THE DEALER WAS $5,262.38. ALONG WITH A RENTAL CAR FOR 1.5 WEEKS AND TWO ADDITIONAL DAYS IN HOTEL MADE FOR AN EXPENSIVE HOLIDAY. CALLED FORD CUSTOMER SERVICE WHEN I RETURNED HOME AND THEY WERE NOT EVEN INTERESTED IN MY SITUATION. NEEDLESS TO SAY, I WILL NEVER OWN ANOTHER FORD, AND AM NOW DRIVING JAPANESE. *TR