NHTSA Complaint #10375371 — 2008 FORD F-250 SD ELECTRICAL SYSTEM

Complaint Details

ODI Number	10375371
Vehicle	2008 FORD F-250 SD
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2011
Date Filed	January 10, 2011
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN STARTING MY 2008 FORD F-250 I BEGAN HAVING TO TRY IT MORE THAN ONCE, WHICH WAS VERY UNUSUAL FOR MY TRUCK. THEN THE NEXT DAY THE "CHECK ENGINE" LIGHT CAME ON. I TOOK IT TO MY FORD DEALER, THEY HOOKED IT UP TO THEIR DIAGNOSTIC MACHINE AND INFORMED ME THAT THE ERROR CODE INDICATED THAT EITHER I OR SOMEONE ELSE HAS ATTEMPTED TO MODIFY THE PCM (PROCESSOR) UNSUCCESSFULLY AND THAT RESULTED IN THE PCM BEING RUINED. I ASSURED THE SERVICE ADVISOR THAT IN NO WAY HAVE I OR ANYONE ELSE DONE THAT. HE BASICALLY CALLED ME A LIAR AND SAID IT WOULD BE AROUND $1000 TO REPAIR. MY TRUCK HAS BEEN IN THE SHOP NOW FOR 5 DAYS AND THE SERVICE ADVISOR INFORMED ME THAT THE REPAIR TECH WAS HAVING DIFFICULTY REPROGRAMMING THE NEW PCM AND HAD TO CONTACT FORD DIRECTLY. I'M STILL WAITING TO HEAR BACK FROM THEM TO SEE WHAT HAPPENS. *TR

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