NHTSA Complaint #10375093 — 1996 FORD MUSTANG

I PURCHASED A 1996 FORD MUSTANG FROM AUTO CREDIT #3 IN AIRWAY HEIGHTS, WASHINGTON. ON 1/2/2011, I RECEIVE THE VEHICLE AND AFTER THREE HOURS OF DRIVING, THE DRIVER SIDE REAR EMERGENCY BRAKE LOCKS UP. THIS PUTS ME INTO AN UNCONTROLLED 180 DEGREE SPIN. ON 1/3/2011, I TAKE THE VEHICLE TO A LES SCHWAB TIRE CENTER. I TOLD THE MECHANIC TO CHECK THE BRAKES. AFTER A FEW MINUTES OF WAITING, I AM CALLED INTO THE WORK AREA, AND I SEE THE FRONT PASSENGER TIRE IS CLEARLY NEEDING TO BE REPLACED, AS IT HAD THE APPEARANCE OF HAVING BEEN SHREDDED. THE SAME MECHANIC THEN TELLS ME THAT BOTH REAR BRAKES MUST BE REPLACED, AS THE EMERGENCY BRAKE WAS FROZEN IN THE ON POSITION. WHILE THE WORK WAS BEING DONE, I MANAGED TO TAKE A FEW PICTURES OF THE BRAKE PADS AND ROTORS, BUT UNFORTUNATELY, NOT OF THE TIRE IN QUESTION. IN ADDITION, WHEN I RECEIVED THE VEHICLE, THE HEADLIGHTS WOULD NOT STAY LIT, AND WOULD TURN OFF AND ON AT RANDOM. WHEN I COMPLAINED TO THE BUSINESS ON 1/5/2011 AROUND 3:00 PM, THEY SAID THEY COULD NOT TAKE THE VEHICLE BACK AS I SIGNED A CONTRACT. WHAT I SIGNED WAS A LOAN AGREEMENT. EVEN WHEN I TOLD THEM THAT THE VEHICLE WAS RECEIVED IN THESE CONDITIONS, THEY STILL DID NOTHING. FINALLY, I TOLD THEM TO TAKE A LOOK AT THE VEHICLE AND TO TELL ME WHAT WAS WRONG WITH IT THE NEXT DAY, REFERRING TO 1/6/2011. *TR