NHTSA Complaint #10373960 — 2005 FORD ESCAPE

I WAS TRAVELING ABOUT 30 MPH AND WAS THE ONLY ONE ON THE ROAD. THE ROADS WERE COVERED WITH A LIGHT DUSTING OF FLUFFY SNOW, AND IT WAS CHILLY.. ABOUT 21 DEGREES. THE DEFROSTER HAD BEEN ON, BUT I HAD PHYSICALLY TURNED THE DEFROSTER OFF ABOUT 5 MINUTES BEFORE THE 'EXPLOSION'. I HEARD A HORRIBLE NOISE AND WAS COMPLETELY SHOCKED TO SEE THERE WAS VERY LITTLE OF MY REAR WINDOW LEFT. WHAT?!!?! HOW COULD SUCH THINGS HAPPEN? AND WHAT A MESS! THERE WAS GLASS EVERYWHERE, PAINT HAD BEEN CHIPPED, THE SHOCKS WERE HANGING OUT, THE WIPER AND MOTOR WERE AT AN AWKWARD ANGLE...THINGS WERE DANGLING EVERYWHERE. UNFORTUNATELY, IT WAS A SUNDAY AND NOTHING WAS OPEN TO HELP WITH THE REPAIR UNTIL MONDAY. SO FAR, MY INSURANCE COMPANY HAS BEEN SOMEWHAT HELPFUL, BUT I'VE STILL HAD TO PAY OUT OF POCKET TO GET MY VEHICLE REPAIRED. WHY DO I EVEN NEED TO PAY ANYTHING FOR SOMETHING I DID NOT CAUSE?? MY CALLS TO FORD HAVEN'T REALLY GOTTEN ME ANYWHERE YET, EXCEPT TO ONLY REITERATE THERE IS NO RECALL FOR SUCH ISSUES. I AGREE THAT WITH THIS MANY VOICED COMPLAINTS, FORD SHOULD AT LEAST ACKNOWLEDGE THERE IS AN ISSUE. *TR