NHTSA Complaint #10373572 — 2008 FORD EXPLORER

WE HAVE A 2008 EDDIE BAUER FORD EXPLORER THAT WE PURCHASED FROM THE DEALERSHIP IN 2008. EARLIER THIS YEAR WHEN WE WENT OVER A BUMP, THE ELECTRONIC DRIVERS SEAT MOVED BACK AND THE INTERIOR LIGHTS TURNED ON. IT TOOK A MOMENT FOR THE LIGHTS TO TURN OFF, BUT THE SEATS DID NOT MOVE BACK IN TO PLACE. I MENTIONED IT TO THE DEALERSHIP DURING AN OIL CHANGE AND THEY COULDN'T REPLICATE THE PROBLEM. NOW THE PROBLEM IS SO FREQUENT THAT IT HAPPENS SEVERAL TIMES WHILE DRIVING, EVEN ON THE HIGHWAY. IT DOES NOT MATTER IF THERE ARE BUMPS OR NOT. AT NIGHT IT IS VERY DANGEROUS BECAUSE THE INTERIOR LIGHT IMPAIRS YOUR VISION UNTIL YOUR EYES ADJUST. I CALLED THE MANUFACTURER WHO TOLD ME THAT SINCE MY CAR IS OUT OF WARRANTY NOW WE WOULD HAVE TO PAY TO FIX IT, IF THEY CAN ISOLATE THE PROBLEM. I BELIEVE THAT THIS PROBLEM CAN SERIOUSLY ENDANGER OTHER'S LIVES. I AM LUCKY BECAUSE I AM TALL, SO WHEN THE SEAT GOES BACK I CAN REACH THE PEDALS, BUT MY WIFE SOMETIMES HAS ISSUES WHEN THIS HAPPENS. WE FINALLY GOT FED UP TODAY BECAUSE IT HAPPENED 5 TIMES DURING A 20 MINUTE DRIVE DOWN THE HIGHWAY. *TR