NHTSA Complaint #10373277 — 2002 LEXUS RX300

TL*THE CONTACT OWNS A 2002 LEXUS RX300. WHILE DRIVING 35 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT WHEN HE ATTEMPTED TO ACCELERATE, THE VEHICLE WOULD NOT ACCELERATE AND WOULD NOT MOVE IN REVERSE. THE DEALER STATED THAT THE FAILURE WAS DUE TO POOR MAINTENANCE ALTHOUGH THE CONTACT STATED THAT HE FOLLOWED THE GUIDELINES ACCORDING TO THE OWNER'S MANUAL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE TRANSMISSION REPLACED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT; THE MANUFACTURER STATED THAT SOMEONE WOULD GET BACK WITH HIM. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 83,360.