NHTSA Complaint #10373195 — 2007 DODGE RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10373195
Vehicle 2007 DODGE RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage 65,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I OWN A 2007 DODGE RAM 2500 THAT HAS 65,000 MILES ON IT WITH 4 WHEEL DRIVE AND A 5.7L GAS ENGINE. I WAS TRAVELING HOME ON INTERSTATE 5 N/B A FEW MILES NORTH OF LOST HILLS CA ABOUT 2130 HRS. I SET MY CRUISE CONTROL FOR 78 MPH AND A FEW MINUTES LATER HIT A MINOR BUMP IN THE ROAD. MY VEHICLE BEGAN TO SHAKE VIOLENTLY AND I BRAKED BUT THE WOBBLE DID NOT CEASE UNTIL I WAS GOING ABOUT 25 MPH. I PULLED TO THE SHOULDER AND INSPECTED THE TIRES, WHEELS, STEERING COMPONENTS AND SUSPENSION COMPONENTS. THERE WAS NOTHING VISIBLY WRONG SO I RESUMED MY TRIP AND REACTIVATED MY CRUISE CONTROL. A FEW MOMENTS LATER MY VEHICLE AGAIN SHOOK VIOLENTLY. I LIMPED HOME AT MUCH SLOWER SPEEDS WITH NO MORE PROBLEMS. THE DEALER INSPECTED MY TRUCK AND I POINTED OUT TO THEM A TSB THAT COVERED THE SITUATION. THE DEALER DISCOVERED .030 INCH PLAY IN A TIE ROD END. MY EXTENDED WARRANTY IS THROUGH VEHICLE ONE AND THEY SENT AN INSPECTOR TO THE DEALERSHIP WHO DECLINED THE REPAIR SINCE THE TSB ISSUED BY DODGE ALLOWS FOR A MAXIMUM ALLOWABLE MOVEMENT OF .045 INCH. DURING THE SECOND INCIDENT I WAS NOT ABLE TO SAFELY STEER MY TRUCK AND ENDED UP HALFWAY INTO THE ADJOINING LANE BEFORE I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THIS WOULD HAVE CAUSED AN ACCIDENT IF THERE HAD BEEN A VEHICLE NEXT TO ME. I AM NOW STUCK DRIVING THIS VEHICLE OR PAYING NEARLY $2000 TO REPAIR IT MYSELF. DODGE HAS REPLACED THE ORIGINAL UNSAFE STEERING LINKAGE WITH A NEWLY DESIGNED ONE THAT IS NOT SUPPOSED TO BE SUBJECT TO THIS UNSAFE CONDITION. THE REAL ISSUE HERE IS THAT DODGES TSB FOR THIS PROBLEM IS TOO RESTRICTIVE AND WILL ALLOW MY EXTENDED WARRANTY NOT TO COVER THE REPAIR. IF THE TSB REQUIRED THE COMPONENTS TO BE REPLACED ANY TIME THE CONDITION IS PRESENT THEN MY WARRANTY WOULD COVER THE REPAIR. THIS PROBLEM IS REFERRED TO ON THE INTERNET AS THE "RAM DEATH WOBBLE". PLEASE HELP THIS CONDITION IS WIDESPREAD AND DANGEROUS. *TR

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