NHTSA Complaint #10373118 — 2002 VOLKSWAGEN BEETLE

SEAT BELT/AIR BAG LIGHT CAME ON. TOOK TO LOCAL, QUALIFIED MECHANIC. THEY SAID ONLY VW DEALER COULD FIX AND RESET. DEALER SAID IT WAS LOWER SEAT BELT HARNESS ($380), BUT COULD BE MORE (ABOVE $800) AND THE SERVICE WRITER ENCOURAGED US TO DO THE MORE EXPENSIVE WORK. TOLD THEM TO DO THE HARNESS AND SEE IF LIGHT WOULD GO OUT, WHICH IT DID. LIGHT CAME BACK ON AROUND 12/10/2010 AT APPROXIMATELY 79,000 MILES. JUST PRIOR TO THIS, WE PURCHASED ANOTHER VW BEETLE, A 2003 CONVERTIBLE WITH 69,500 MILES WITH THE SEAT BELT/AIRBAG LIGHT ON. SELLER SAID HE COULD NOT GET IT FIXED BY HIS MECHANIC AND HAD TO HAVE VW DEALER REPAIR IT FOR AROUND "$380", MAYBE MORE. SINCE HE MADE OTHER REPAIRS, WE LET IT GO. NOW WE HAVE TWO TO FIX AT THE MERCY OF THE VW DEALER. MY CONCERNS ARE SEVERAL: 1. THIS IS A RECURRING PROBLEM FOR US AND FOR NUMEROUS OTHERS (VW BEETLE FORUM) 2. THE REPAIRS CAN ONLY BE COMPLETED BY A HIGH COST VW DEALER AND THE COMPUTER RESET BY THEM ONLY 3. THE MATERIALS APPEAR TO BE DEFICIENT/DEFECTIVE AND THE ENGINEERING OF THE HARNESS/WIRING SYSTEM SUBSTANDARD 4. REPAIRS NEED TO BE MADE IN THE 60-85,000 MILE RANGE - A CONTRIVED MAINTENANCE/REPAIR ITEM THAT BRINGS WINDFALL REVENUE/PROFIT TO VW DEALERS IN THE $400-1,000 RANGE PER OCCURRENCE WHEN MANY OF THE CARS ARE WORTH ONLY $4,000-7,000. 5. SINCE IT IS A BASIC SAFETY ITEM AND WE DON'T KNOW IF THE AIRBAG SYSTEM WORKS OR NOT, WE ARE FORCED TO REPAIR THIS PROBLEM BECAUSE IT MAKES US APPEAR AS IF WE ARE NEGLIGENT WHEN IN FACT THIS PROBLEM SHOULD NOT EXIST AND BE COVERED BY THE MANUFACTURER LIKE EMISSION SYSTEMS TO WELL PAST 100-150,000 MILES. IN SUMMARY, VW HAS COLLUDED WITH ITS DEALERS TO CREATE THIS SITUATION AND ALLOW THIS "REPAIR" TO EMERGE AS A WAY TO GENERATE REVENUES AND PROFITS ON CARS THAT WOULD NORMALLY NOT HAVE A REASON TO BE BROUGHT IN TO A VW DEALER. IT IS NON-COMPETITIVE, FRAUDULENT AND UNNECESSARY.