NHTSA Complaint #10372525 — 2007 PONTIAC G5

PONTIAC G5 2007 VIN [XXX] AFTER STEERING WHEEL RECALL REPAIR IN SEPTEMBER 2010 AT BILL STASEK, WHEELING, IL I STARTED TO HAVE KNOCKING NOISE FROM THE STEERING WHEEL AT LOW SPEEDS ON ROUGH . AFTER THAT I WENT TO OCEAN CADILLAC, BAL HARBOR, FL TO CHECK THE PROBLEM-THE ANSWER WAS THAT "PROBABLY" THE STRUT NEEDS TO BE REPLACED FOR ABOUT $600-$800. I SAID NO. I CONTACTED PONTIAC.COM CUSTOMER SERVICE. THEY EXPLAINED THAT I NEED TO GO TO ANOTHER DEALERSHIP-LEHMAN BUICK GMC, MIAMI, FL TO CHECK WITH THEM. THE SERVICE MANAGER RESPONDED THAT THIS IS A "NORMAL KNOCKING NOISE" FROM THE STEERING WHEEL FOR PONTIAC G5 AT ALL!!! THE PROBLEM IS THAT NOISE STARTED AFTER THE RECALL SERVICE IN SEPTEMBER 2010. SO TYPICAL OR NORMAL THIS IS ABOUT MY SAFETY. THE CAR IS ABOUT 34000 MILES. I REQUEST TO REPAIR MY PONTIAC G5 2007. GM REFUSE TO SERVICE THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR