NHTSA Complaint #10372441 — 2004 HONDA PILOT

TORQUE CONVERTER SHUDDER /VIBRATION BETWEEN 35 AND 40 MPH. I HAVE TAKEN MY 2004 HONDA PILOT TO THE SERVICE DEPARTMENT FOR OVER 18 MONTH NOW TRYING TO GET SOMEONE TO HEAR OR EXPERIENCE WHAT I WAS WITH MY VEHICLE. FINALLY WHEN THE VIBRATION WAS SO BAD IT COULD BE HEARD AND FELT. IT WAS FINALLY HEARD/FELT BY THE SERVICE MANAGER AT LOCAL HONDA DEALER. WHEN I WAS TOLD WHAT THE PROBLEM WAS AND THAT IT WOULD COST $2500 TO FIX, I GOT A SECOND OPINION, WHEN THAT OPINION WAS CONFIRMED, I WENT ONLINE TO SEE IF THERE WAS A RECALL THAT I HAD NOT BEEN NOTIFIED OF. I DID NOT FIND ANY RECALLS BUT FOUND THE NUMEROUS COMPLAINTS ON THE MANUFACTURER OF POWER TRAIN/AUTOMATIC TRANSMISSIONS:TORQUE CONVERTER. I WAS LIVID THAT THERE WERE SO MANY COMPLAINT WITH THE SAME PROBLEMS THAT I DON'T KNOW HOW THE DEALERSHIP DID NOT KNOW OR IF THEY CONVENIENTLY CHOSE NOT TO ACKNOWLEDGE MY PROBLEMS ALMOST TWO YEARS NOW. I WANT TO KNOW WHAT I CAN DO WHEN I CONFRONT THE DEALERSHIP WITH MY COMPLAINT. UNTIL I EXPERIENCE THIS PROBLEM I LOVED MY VEHICLE, NOW EVERYTIME IT VIBRATES/SHUDDERS I AM JUST SICK ABOUT IT. *TR