NHTSA Complaint #10371969 — 2003 TOYOTA SEQUOIA SR5

FIRST VSC TRAC AND TRAC OFF LIGHTS COMPUTER FAILURE: MARCH 20 2009 DEALERSHIP FOUND THE SKID CONTROL COMPUTER MALFUNCTIONED AND WAS REPLACED UNDER AN EXTENDED WARRANTY. TOTAL COST OF REPAIRS $1521. DUE TO OUR EXTENDED WARRANTY, WE PAID $50. SECOND VSC TRAC AND TRAC OFF LIGHTS COMPUTER FAILURE NOVEMBER 15 2010 RECEIVED RECALL NOTICE IN MAIL. MADE APPOINTMENT WITH TOYOTA SERVICE. SINCE THE COMPUTER WAS REPLACED PREVIOUSLY DURING FIRST TRACTION CONTROL FAILURE, THEY WOULD NOT "UPDATE" THE SOFTWARE IN THE COMPUTER, NOR DIAGNOSE THE CAUSE OF THE FAILURE. CUSTOMER SERVICE DEPT @ DEALERSHIP DID NOT EVEN GIVE ME A CHANCE TO DO THE DIAGNOSTIC WORK AND TOLD ME THAT THE DIAGNOSTIC TIME WOULD HAVE TO BE "RE SCHEDULED" AT A LATER DATE. DUE TO MY TAKING THE DAY OFF FROM WORK TO DO THIS RECALL REPAIR, I LEFT THE DEALERSHIP WITH NO REPAIR WORK NOR IDEA AS TO WHY THE COMPUTER FAILED A SECOND TIME. THIS IS MY 3RD REAL ISSUE WITH THIS PARTICULAR DEALERSHIP , AND I VOWED TODAY TO NEVER BUY ANOTHER TOYOTA VEHICLE. *TR