NHTSA Complaint #10371968 — 2007 NISSAN MURANO

SEAL ON NISSAN MURANO 2007 WITH 77,000 MILES MALFUNCTIONED/EXPLODED CAUSING OIL TO LEAK DAMAGING THE TRANSFER CASE. BOTH MY MECHANIC AND THE SERVICE AREA OF THE DEALERSHIP MENTIONED THAT THEY HAD NOT SEEN ANYTHING LIKE THIS. DEALERSHIP CAME BACK WITH A QUOTE OF ABOUT $4,500; CAR IS NOT UNDER WARRANTY. I TOLD THEM NOT TO SERVICE IT AT THIS TIME; THAT WAS UNACCEPTABLE AND SHOULD NOT HAPPEN ON A 3 YEAR CAR DESPITE THE MILEAGE; NISSAN GUARANTEES 100,000. I TOOK MY CASE TO THE COOPERATE OFFICE IN TENNESSEE WHERE THEY SET UP FILE. VALERIE, THE REGIONAL SPECIALIST CONTACTED ME WITHIN ABOUT A WEEK AND EXPLAINED THAT SINCE IT WAS NO LONGER UNDER WARRANTY THEY WOULD NOT OFFER ANY ASSISTANCE WITH THE COST. I EXPLAINED THAT WHETHER IT WAS UNDER WARRANTY OR NOT WAS NOT THE ISSUE; THE PROBLEM IS THAT NISSAN HAS KNOW ABOUT THIS FOR QUITE SOME TIME AND DECIDED NOT TO DO ANYTHING ABOUT IT; I.E. RECALL THE CAR. VALERIE WAS EXTREMELY RUDE AND UNPROFESSIONAL AND QUITE BELLIGERENT. AS I TRIED TO GET A MANAGER SHE WOULD NOT COOPERATE. I HAVE RETAINED A LAWYER AND I AM ALSO CONSIDERING FILING UNDER THE LEMON LAW. NISSAN KNEW ABOUT THE PROBLEM; HAS NO CONCERN OF THE SAFETY OF THEIR VEHICLE AND/OR THE CONSUMER. I WOULD APPRECIATE IT IF YOU WOULD RESEARCH. THERE ARE A NUMBER OF COMPLAINTS THAT I HAVE ALREADY FOUND RELATED TO THE TRANSFER CASE. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE. *TR