NHTSA Complaint #10371871 — 2003 FORD TAURUS

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10371871
Vehicle	2003 FORD TAURUS
Component	SUSPENSION:FRONT
Date of Incident	December 20, 2010
Date Filed	December 20, 2010
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ON 12/20/2010 LEFT FRONT COIL SPRING BROKE AND PUNCTURED TIRE WHILE DRIVING ON STATE HIGHWAY. INCIDENT OCCURRED JUST 2 MILES AFTER DEPARTURE FROM HOME. THOUGHT IT WAS JUST A FLAT TIRE. THE SHOULDER WAS NARROW AND THE ROAD WAS SNOW COVERED. WHEN PULLING OFF THE ROAD THE CAR GOT STUCK IN THE SNOW. UPON RETRIEVAL FROM THE DITCH AND SUBSEQUENT TOW TO THE TIRE STORE WE DISCOVERED THE BROKEN SPRING ISSUE. WE HAVE NOT YET REPAIRED THE SPRING/STRUT PROBLEM AS THE TIRE STORE DOES NOT PERFORM THAT TYPE OF REPAIR. WE ARE PLANNING TO REPLACE BOTH FRONT SPRINGS AND STRUTS AS WELL AS REAR SPRINGS TO HAVE SOME PEACE OF MIND. WE PURCHASED FOUR NEW TIRES AND WILL HAVE IT TOWED TO THE FULL-SERVICE REPAIR SHOP ON 12/21/2010. THE TIRE STORE COULD NOT MOUNT THE NEW TIRE ON THE LEFT FRONT BECAUSE OF THE BROKEN SPRING. THE TIRE STORE MOUNTED THE "MINI" SPARE THAT COULD CLEAR THE BROKEN SPRING. WE FEEL FORD SHOULD REIMBURSE US FOR THE COST OF REPAIRS. WE ARE FORTUNATE THAT THERE WERE NO INJURIES! *TR

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