NHTSA Complaint #10370906 — 2003 JEEP GRAND CHEROKEE

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN THE RECALLS ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBERS 06V197000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, AND 09V117000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. THE VEHICLE WAS REPAIRED AT AN AUTHORIZED DEALER FOR BOTH RECALLS. AFTER BEING REPAIRED HE NOTICED THAT THERE WAS STILL A HOLE DEVELOPING IN THE FRONT DRIVERS SEAT DUE TO THE HEATED SEATING FEATURE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE IT WAS REPAIRED A THIRD TIME. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD INTERMITTENTLY OVERHEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ONE TIME A YEAR FOR FIVE YEARS CONSECUTIVELY WHERE THE ENGINE FAN RELAY AND MOTOR WAS REPLACED. THE FAILURE MILEAGE WAS 49,742 AND THE CURRENT MILEAGE WAS 150,000. THE CONSUMER ALSO STATED THE DRIVER'S EXTERIOR MIRROR ALSO HAD A PROBLEM WITH THE HEATING ELEMENT. ALSO, THE VEHICLE HAD AN EVAPORATED EMISSION LEAK WHICH CAUSED THE VEHICLE TO FAIL INSPECTION. THE FAN RELAY WAS REPLACED FIVE TIMES, THE AIR CONDITION WAS INOPERATIVE, THE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER REFUSED TO COVER THE REPAIR OF A HOLE THAT DEVELOPED IN THE DRIVER'S SEAT APPROXIMATELY THE SIZE OF A BASEBALL WHICH HE BELIEVED WAS RELATED TO THE HEATED ELEMENT PROBLEMS. UPDATED EVOQ 01/27/11 ..UPDATED 09-17-12 *BF THE CONSUMER STATED CHRYSLER HAS CONSIDERED THE CASE TO BE A GOODWILL CASE AND OPENED UP A REIMBURSEMENT CASE IN REGARDS TO THIS VEHICLE. UPDATED 09/24/2012 *JS