NHTSA Complaint #10370653 — 2009 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE STEERING WHEEL BEGAN TO VIBRATE EXCESSIVELY AS HE ENGAGED THE BRAKES. IN ADDITION, THE CONTACT STATED THAT THE ENGINE WOULD ROAR EXTREMELY LOUDER THAN USUAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE DEALER ADVISED THE CONTACT THAT WHEN THE ROTORS WERE HEATED, THEY WOULD BECOME WARPED AS IT WAS A NORMAL OCCURRENCE. THE DEALER TOOK THE VEHICLE FOR A TEST DRIVE WHILE THE ENGINE WAS COLD AND THE VEHICLE PERFORMED NORMALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE AND ONLY HAP WHEN DRIVING LONG DISTANCES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,500 AND THE CURRENT MILEAGE WAS 16,900.