NHTSA Complaint #10370506 — 2010 HONDA ACCORD

UNABLE TO GET THE LOCK MECHANISM TO ENGAGE TO START THE CAR. MY MOTHER HAS BEEN LEFT STRANDED FIVE TIMES DUE TO LOCK MECHANISM SEIZING AND HER BEING UNABLE TO START CAR. SHE HAS CALLED THE HONDA SERVICE DEPT. TWICE AND THEY RECOMMENDED PULLING HARD ON STEERING WHEEL (TOWARD CHEST OF DRIVER). THEY OBVIOUSLY KNEW TO RECOMMEND THIS REMEDY. BUT MY MOTHER IS 90 POUNDS AND FRAIL. IT TOOK STRONG MALES (STRANGERS IN A PARKING LOT,MOST RECENTLY WHILE IT WAS SNOWING) TO PULL THE STEERING WHEEL OUT TO AFFECT THE REMEDY SO THE CAR WOULD START. HONDA HAS NOT OFFERED TO CORRECT THE PROBLEM AND TRIES TO BLAME HER FOR "LEANING ON THE STEERING WHEEL" AS SHE EXITS THE VEHICLE. 90 POUNDS??? MY EXTENDED FAMILY HAS OWNED 20+ HONDA'S IN THE PAST - INCLUDING ME OWNING A 2009 EX-L. WE ARE ALL NOW DISAPPOINTED. NOT TO MENTION THAT MY MOTHER WAS MADE TO WAIT IN HONDA SERVICE FOR HER INITIAL 3000 MILE OIL CHANGE FOR 2 HOURS. THEY ALSO CHARGE HER FOR ROTATING THE TIRES AT 3000 MILES...TALKING ABOUT TAKING ADVANTAGE OF AN ELDERLY WIDOW..... SHE WENT LATER TO HAVE THE AIR CHECKED IN HER TIRES BECAUSE OF THE LOW PRESSURE WARNING (REMEMBER, SHE IS RECENTLY WIDOWED WITH NO KNOWLEDGE OF CARS AND HER CHILDREN ARE HOURS AWAY) AND THEY MAD HER WAIT 1 HOUR FOR THIS. SHAME ON HONDA. HER CAR IS UP FOR SALE AND SO IS MINE. THE EXTENDED FAMILY WILL NO LONGER BUY HONDA'S. HER LOCAL DEALER WHERE SHE BOUGHT THE CAR IS ASHEBORO HONDA, ASHEBORO, NORTH CAROLINA. THEY HAVE THUS FAR BEEN INDIFFERENT TO HER SITUATION. *TR