NHTSA Complaint #10370459 — 2002 ACURA MDX

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10370459
Vehicle	2002 ACURA MDX
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 8, 2010
Date Filed	December 13, 2010
Mileage	88,512 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

2002 ACURA MDX - TRANSMISSION NOISE. PURCHASED VEHICLE NEW FROM ACURA DEALERSHIP IN 2002. MAINTAINED RELIGIOUSLY AS PER MANUFACTURES SPECIFICATIONS. BROUGHT VEHICLE TO DEALERSHIP AFTER HEARING NOISE IN TRANSMISSION BETWEEN 20-30MPH. VEHICLE MILEAGE: 88,512. DEALERSHIP REPORTED INTERNAL TRANSMISSION FAILURE - TRANSMISSION NEEDS TO BE REPLACED. ESTIMATED COST: $4738. AFTER RECEIVING NEWS, RESEARCHED MDX TRANSMISSION ISSUES AND FOUND NUMEROUS COMPLAINTS FILED ONLINE ABOUT 2002 MDX TRANSMISSIONS, CITING RISK OF TRANSMISSION LOCK-UP, AND LOSS OF CONTROL OF VEHICLE FOR 2001 / 2002 MDX - POSING A SIGNIFICANT SAFETY RISK. SPOKE WITH ACURA CORPORATE. PER CORPORATE - WARRANTY EXPIRED AT 50,000. ACURA WILL ONLY STAND BEHIND PRODUCT WITHIN WARRANTY. ACURA DOES NOT CONSIDER US AN "ACURA CUSTOMER" AND WILL NOT OFFER ANY GOOD-WILL ASSISTANCE ON TRANSMISSION BECAUSE MAINTENANCE WAS NOT PERFORMED AT ACURA DEALERSHIP, DESPITE OFFERING SERVICE RECORD HISTORY, AND HAVING A PRIOR OWNERSHIP HISTORY OF ACURAS, AND FAMILY OWNERSHIP HISTORY OF HONDAS AND ACURAS. ACURA REPRESENTATIVE INDICATED THAT WE SHOULD HAVE PURCHASED AN EXTENDED WARRANTY WHEN WE BOUGHT THE VEHICLE. *TR

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