NHTSA Complaint #10369996 — 2004 FORD EXPLORER STRUCTURE

Complaint Details

ODI Number	10369996
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE
Date of Incident	December 8, 2010
Date Filed	December 11, 2010
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I AWOKE ONE MORNING AND I FOUND A LARGE CRACK IN THE REAR HATCH OF MY 04 FORD EXPLORER. IT WAS NOT LIKE THAT THE PREVIOUS EVENING WHEN I GOT HOME. I RESEARCHED THE PROBLEM ONLINE AND FOUND MANY SIMILAR STORIES. I ALSO FOUND THAT THERE IS CURRENTLY NO MANUFACTURER RECALL TO REMEDY THE SITUATION. PLASTIC REAR HATCH CRACKED UNDER EXTREME TEMPERATURE. REAR GLASS MAY BREAK WHILE DRIVING AND POSE HAZARD TO OTHER DRIVERS. PLAN ON REPLACING, HOWEVER I DON'T BELIEVE I SHOULD PAY FOR IT BECAUSE OF THE POOR QUALITY OF THE ORIGINAL PART. *TR

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#10567648 — March 6, 2014 — CRACKED PANEL BELOW REAR WINDOW, WENT TO GARAGE AND FOUND THIS, CRACKED ALL THE WAY THRU. *TR

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