NHTSA Complaint #10369379 — 2008 FORD TAURUS X

WE HAVE BEEN HAVING TRANSMISSION PROBLEMS SINCE WE BOUGHT THIS CAR, THEY KEEP RE-SETTING THE COMPUTER SO IT DOES NOT SHOW ANY CODES NOW THAT IT IS OUT OF WARRANTY WE NEED TO PURCHASE A NEW TRANSMISSION ON A CAR THAT IS ONLY 2 YEARS OLD. THE DEALERSHIP SAYS THAT THEY ARE NOT WILLING TO HELP WITH THIS EVEN THOUGH WE HAVE ALREADY PURCHASED A NEW COOLING SYSTEM FOR THE TRANSMISSION, THEY HAVE CHANGED THE THROTTLE BODY AND IT HAS BEEN IN NUMEROUS TIMES. AS OF FRIDAY DEC 3,2010 THEY TOLD ME THAT WE NEEDED TO PURCHASE A NEW TRANSMISSION SO WE TOLD THEM THAT WE WANTED TO HAVE ARE CAR BACK AFTER I GOT MY CAR BACK THEY RESET THE CODE AGAIN WHEN THEY PUT IT BACK INTO MY CAR. I TOOK IT TO A TRANSMISSION PLACE IT IS NOT SHOWING ANY CODES... FORD DID NOT FIX THE CAR THEY JUST RE-SET IT 5,677 MILES - WINDSHIELD LEAKED THEY RESEALED 6, 000 MILES - ENGINE LIGHT CAME ON THEY PUT IN A NEW THROTTLE BODY TOLD US THE GAS CAP WAS NOT ON CORRECTLY 32,368 MILES - SENT BACK IN BECAUSE ENGINE LIGHT CAME ON AGAIN IT WAS HARD SHIFTING IN TO 2ND. TECH VERIFIED IT WAS SHIFTING HARD INTO SECOND THEY RE-SET IT AND TOLD ME I HAD TO GET NEW TIRES. I PURCHASED THEM 47,477 MILES - SENT BACK IN BECAUSE THERE CAR WAS SMOKING THEY FOUND A/C/ CONDENSER/OIL COOLER LEAKING WE REPLACED IT FOR OVER $400 58,923 WE CALLED BECAUSE IT WAS SHIFTING HARD AGAIN THEY COULD NOT SEE US FOR 2 1/2 WEEKS CAR IS NOW OVER MILEAGE WARRANTY AND THEY ARE STATING THAT I NEED A NEW TRANSMISSION. I CAME AND TOOK MY CAR BACK AND THEY PUT MY TRANSMISSION BACK IN MY CAR AND RE-SET IT AGAIN. I TOOK IT TO A TRANSMISSION PLACE AND IT IS NOT SHOWING ANY CODES BECAUSE THEY RE-SET IT. BY RE-SETTING IT AND NOT FIXING IT FROM THE BEGINNING NOW WE ARE RESPONSIBLE FOR PAYING FOR A NEW TRANSMISSION I BELIEVE THAT FORD SHOULD PAY FOR THE NEW TRANSMISSION BECAUSE THIS MATTER WAS STARTED AND CONTINUED WHILE UNDER WARRANTY THEY PUSHED ME OFF UNTIL IT WAS OUT OF WARRANTY. I DO NOT FEEL WE SHOULD BE RESPONSIBLE FOR THIS ON GOING PROBLEM. *TR