NHTSA Complaint #10369346 — 2001 CHRYSLER 300M

CHRYSLER 2001 - 300 M WITH 65,774 MILES. ALL REQUIRED SERVICE AT DEALER ONLY. ON 24 NOV 10 CAR MADE "CLUNKING SOUND" PULLING INTO PARKING LOT AND THEN COMPLETELY STOPPED RUNNING. AAA TOW TRUCK CAME AND WHEN HE STATED TO PULL ON TRUCK ENTIRE FRONT DRIVERS SIDE WHEEL FELL OFF. HE LOOKED AT THE AREA AND NOTED THAT A BOLT IN THE CONTROL ARM WAS COMPLETELY GONE. SAID IF IT HAD HAPPENED 10 MINUTES EARLY ON FREEWAY, WOULD HAVE BEEN UNABLE TO CONTROL CAR. TOWED TO CHRYSLER DEALER WHO NOTED THAT "LEFT FRONT LOWER CONTROL ARM BOLT APPARENTLY SNAPPED AND WENT AWAY, LEFT FRONT SUSPENSION COMPROMISED." CALLED CHRYSLER CORPORATE CUSTOMER SERVICE ON 26 NOV 10 AND REPORTED. TOLD THEM THAT I FELT THIS WAS A PART FAILURE AND SAFETY ISSUE. THEY OPENED CASE FILE. CHRYSLER CUSTOMER SERVICE CALLED BACK ON 29 NOV 10 & SAID THEY NEEDED ONE MORE BIT OF INFORMATION FROM DEALER AND THEY WOULD CALL ME BACK THAT DAY. NO CALL BACK TO DATE (06 DEC 10) DESPITE NUMEROUS FOLLOW UPS WITH THEM. PICKED UP CAR FROM DEALER ON 04 DEC 10. DUE TO COLLATERAL DAMAGE COST $2,717.84. THEY NOTED THAT THERE WAS NO EVIDENCE OF IMPACT DAMAGE AS CAUSE OF FAILURE. *TR