NHTSA Complaint #10369202 — 2006 PONTIAC VIBE

MY 2006 PONTIAC VIBE BEGAN SHIFTING HARSHLY AND THE CHECK ENGINE LIGHT CAME ON. THIS OCCURRED BEGINNING BEFORE THANKSGIVING. I RECEIVED A RECALL NOTICE ON THE VEHICLE EARLIER IN NOVEMBER, STATING THESE WERE 2 OF THE SIGNS OF THE DEFECTIVE PART. I CALLED THE 800 NUMBER ON THE RECALL NOTICE AND THE PONTIAC REPRESENTATIVE TOLD ME THE REPAIR WORK HAD NOT BEGUN ON THE RECALL, THE REPRESENTATIVE ALSO TOLD ME MY CAR WAS NOT ONE BEING RECALLED. I ASKED WHY I RECEIVED THE RECALL NOTICE AND SHE TOLD ME ALL VIBE OWNERS GOT THE NOTICE AND I WOULD RECEIVE ANOTHER NOTICE WHEN THE PARTS WERE AVAILABLE. I CALLED A LOCAL PONTIAC DEALERSHIP AND WAS INFORMED THIS CONDITION WAS NOT UNSAFE OR DETRIMENTAL TO THE VEHICLE. MY VEHICLE HAS NOT STALLED, NOR HAS THE ENGINE DIED. I HAVE NOT DRIVEN THE CAR OF THE PAST WEEK - I OWN AN EXTRA CAR. I JUST GOT OFF THE PHONE WITH THE PONTIAC 800 NUMBER AGAIN AND AFTER GETTING THE SAME "BE PATIENT" RESPONSE, I ASKED TO SPEAK WITH A SUPERVISOR - THIS TIME I WAS INFORMED MY CAR WAS STILL UNDER POWERTRAIN WARRANTY AND SHOULD TAKE IT TO THE CLOSEST PONTIAC DEALERSHIP. MY COMPLAINT IS, 1) WHY DID THE FIRST PONTIAC REP. GIVE ME THE STALL AND DELAY ANSWER BEFORE THANKSGIVING AND I RECEIVED THE SAME ANSWER TODAY 12-4-10 UNTIL I SPOKE WITH A SUPERVISOR? 2) WHY AREN'T THE PARTS AVAILABLE FOR AN IMMEDIATE FIX IF THE COMPANY KNOWS IT'S A DEFECTIVE PART? I ALSO OWN A 2008 PONTIAC VIBE WITH THE SAME RECALL NOTICE THAT I HAVE NOT EXPERIENCED ANY PROBLEMS TO DATE. I WOULD HAVE TAKEN THE CAR IN FOR REPAIR BEFORE THANKSGIVING IF I WERE GIVEN THE CORRECT INFORMATION. *TR