NHTSA Complaint #10368701 — 2005 WINNEBAGO ADVENTURER

RECALL SERVICE FOR NORCOLD REFRIGERATOR INSTALLED IN 2005 WINNEBAGO ADVENTURER MOTORHOME. RECALL NOTICE RECEIVED NOV. 10. 2010 FROM NORCOLD. I CALLED MY SERVICE/DEALER TO GET IT REPAIRED. TODAY THEY INFORMED ME THE PART WOULD NOT BE AVAILABLE UNTIL THE FIRST WEEK OF JANUARY, 2011. I CALLED NORCOLD AND WAS TOLD THE PARTS WERE ON BACK ORDER AND WOULD BE SHIPPED ABOUT DEC. 13TH. I FEEL THIS IS COMPLETELY WRONG THAT I HAVE TO WAIT SO LONG TO GET SOMETHING REPAIRED THAT THEY SOLD AS BEING OK. NOW THEY SAY IT COULD CAUSE A FIRE. WE HAVE BEEN USING THIS FOR OVER FIVE YEARS AND THEY ARE JUST NOW TELLING US IT IS DANGEROUS? ALSO, WE HAVE RESERVATIONS TO GO TO FLORIDA THAT WERE MADE LONG BEFORE WE GOT THE RECALL. I CALLED IMMEDIATELY TO GET IT REPAIRED AND IT IS NOW GOING TO BE TWO OR THREE MONTHS BEFORE I CAN USE THE REFRIG AND THAT MEANS I CAN'T USE THE MOTORHOME TO GO TO FLORIDA AND STAY FGOR THE WINTER. WHY HAS THIS BEEN ALLOWED TO DRAG OUT SO LONG AND WHY CAN'T REPAIRS BE DONE IN A MORE TIMELY FASHION? *TR