NHTSA Complaint #10368673 — 2000 TOYOTA SIENNA STRUCTURE

Complaint Details

ODI Number	10368673
Vehicle	2000 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	November 25, 2010
Date Filed	December 2, 2010
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	00

Consumer Description

GAVE A VEHICLE A BOOST ONE DAY PREVIOUS. CLOSED HOOD ON 2000 SIENNA, BUT APPARENTLY NOT COMPLETELY. I BELIEVE ONLY SAFETY LATCH SECURING HOOD RATHER THAN FULL HOOD LATCH. DRIVING ON BUSY FREEWAY TO WORK FINE BUT RETURNING HOME ON FREEWAY, THE SAFETY LATCH ON HOOD FAILED CAUSING THE HOOD TO FLIP UP AND SMASH INTO WINDSHIELD, DENTING HOOD AND ROOF OF VAN ALSO. PULLED OVER TO SIDE OF FREEWAY SAFELY. CALLED TOW TRUCK TO HAUL CAR HOME. SAFETY LATCH AND FULL HOOD LATCH NOW SEEM FINE, BUT WILL BE REPLACING SHORTLY. CURRENTLY ONLY REPLACED WINDSHIELD AND SECURED HOOD AS GOOD AS POSSIBLE. GETTING QUOTES FROM BODYSHOPS FOR REPAIRS AND HAVE CONTACTED TOYOTA AS I FEEL THIS IS A SAFETY ISSUE. AFTER 6 DAYS, YET TO HAVE TOYOTA CALL ME BACK. THIS COULD HAVE BEEN A CATASTROPHIC CRASH, BUT THANKFULLY WASN'T. *TR

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