NHTSA Complaint #10368649 — 2002 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE HAD NO POWER WHEN HE ATTEMPTED TO START IT. THE CONTACT REPLACED THE BATTERY THE FIRST TIME BUT THE REMEDY DID NOT CORRECT THE PROBLEM. THE VEHICLE WAS INSPECTED BY A MECHANIC WHO ADVISED THAT THE VEHICLE WOULD NEED A NEW BODY CONTROL MODULE. THE MECHANIC ADVISED THAT THE FAILURE WAS CAUSED BY THE MODULE BEING BURNED OUT BY THE IGNITION SWITCH. THE VEHICLE WAS NOT INSPECTED BY AN AUTHORIZED DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 57,000. UPDATED 02/03/11*LJ THE CONSUMER WAS TOLD TO WAIT 15 MINUTES AND THEN START THE VEHICLE. THE CONSUMER STATED HE SHOULD NO HAVE TO WAIT TO START THE VEHICLE. UPDATED 03/22/11