NHTSA Complaint #10368351 — 2002 MONACO COACH LAPALMA

NOTIFIED BY NORCOLD,INC. OF A FIRE HAZARD CAUSED BY MY REFRIGERATOR . THIS IS THE SECOND SUCH RECALL , BECAUSE THE FIRST ONE WAS AN ATTEMPT TO DO A CHEAP QUICK FIX AND IT DIDN'T WORK . NOW , THEY ARE DOING IT OVER TO CORRECT THEIR FIRST SCREW UP. THEY REFUSED TO COME TO ME TO FIX THE PROBLEM .CAUSING ME TO SPEND MY MONEY AND TIME TO HAVE THE PROBLEM REPAIRED , MAYBE!! THE LETTER STATES " THE INSTALLATION OF THE HIGH TEMPERATURE SENSOR WILL BE AT NO COST TO YOU ". THEY LIED ! I DO HAVE TO PAY TO HAVE IT REPAIRED . I REALIZE THE NHTSA HAS NO POWER TO RESOLVE THESE PROBLEMS , SO I DON'T UNDERSTAND WHY I HAVE TO SEND A COMPLAINT TO YOU ANYWAY . NORCOLD INC. SAID IF I HAD A COMPLAINT I HAD TO NOTIFY YOU, THEY HAD NO FURTHER RESPONSIBILITY . THAN TO NOTIFY ME AND FURNISH THE PARTS AND IN-SHOP LABOR . ANY FOOD LOSS AND ADDITIONAL COSTS ARE AT MY EXPENSE . IF A LAW SUIT RESULTS FROM THEIR MISTAKES AND ERRORS THE ON -SITE COST WILL SEEM TRIVIAL . THANKS FOR YOUR TIME . *TR