NHTSA Complaint #10368160 — 2011 KIA SORENTO

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10368160
Vehicle	2011 KIA SORENTO
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 21, 2010
Date Filed	November 29, 2010
Mileage	15,347 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TRANSMISSION AND DRIVESHAFT BROKE 21 NOV 2010 BARELY MAKING IT ACROSS BUSY INTERSECTION. VEHICLE IS 2011 KIA SORENTO. PURCHASED IN FEBRUARY 2010 (IN TEXAS), KIA SORENTO BROKE DOWN OUT OF STATE (FT. BRAGG, NC) THANKSGIVING WEEK 2010. KIA HAD VEHICLE TOWED TO NEAREST DEALER - A+. KIA PROVIDED RENTAL IMMEDIATELY - A+. KIA DEALERSHIP REPORTED TRANSMISSION AND DRIVESHAFT WOULD NEED TO BE REPLACED. (VEHICLE STARTED BUT WOULD NOT MOVE AND MADE GRINDING NOISE). KIA NOW STATES "WE DO NOT HAVE A FOLLOWBACK POLICY" MEANING I'M SUPPOSED TO PAY FOR VEHICLE TO BE RETURNED FROM NEAR FT. BRAGG NC TO WHERE I RESIDE IN TEXAS - F. ANY ONE KNOW THE LAW? I HAVE OWNED 7 KIA'S INCLUDING THIS ONE, YOU WOULD THINK KIA WOULD REWARD SUCH LOYALTY? *TR

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