NHTSA Complaint #10366697 — 1996 TOYOTA 4RUNNER

I CONTACTED TOYOTA ABOUT A RECALL ON MY 1996 LIMITED 4RUNNER. THERE WAS A REAR COIL SPRING RECALL. I TOOK MY 4RUNNER TO THE LOCAL TOYOTA DEALERSHIP TO HAVE THE SPRINGS REPLACED AND WAS INFORMED BY THEIR MECHANIC THAT THE FRAME WAS SO RUSTY WITH HOLES THAT THEY WOULD NOT WORK ON IT AND IT WAS UNSAFE TO DRIVE. THEY STATED THAT THEY NEEDED TO HAVE A SERVICE REP LOOK AT THIS ISSUE. I WAS TOLD TO BRING THE 4RUNNER BACK AT A LATER DATE. I WAS NOT GIVEN A LOANER CAR EVEN AFTER I WAS TOLD IT WAS UNSAFE TO DRIVE. A FEW WEEKS LATER I DROVE THE 4RUNNER BACK TO THE DEALERSHIP FOR INSPECTION BY A TOYOTA SERVICE REP AND WAS TOLD THE SAME THING. HE STATED THAT THE 4RUNNER WAS UNSAFE TO DRIVE AND TOYOTA WAS NOT GOING TO DO ANYTHING ABOUT IT. THEY THEN PERFORMED THE COIL SPRING RECALL AFTER THEY STATED IT WAS UNSAFE TO DRIVE. OVER THE NEXT FEW WEEKS I MADE MANY CALLS TO TOYOTA WITH NO HELP. TO STOP ME FROM CALLING THEY STATED THEY WOULD GIVE ME $1000 TOWARDS A NEW OR USED TOYOTA PURCHASED FROM A TOYOTA DEALER. MUCH DOCUMENTATION WAS DONE ON THIS PROBLEM AND NO ONE FROM TOYOTA HAS EVER CONTACTED ME ABOUT MY UNSAFE 4RUNNER BEING REMOVED FROM SERVICE BECAUSE OF THE RUST HOLES IN THE FRAME. *TR