NHTSA Complaint #10365628 — 2009 ACURA TSX

VEHICLE: 2009 ACURA TSX W/TECH PACKAGE ATTEMPTED TO MAKE A CALL VIA HANDSFREE LINK. THE AUDIO SYSTEM LOWERED SOUND IN THE NORMAL MANNER. BUT INSTEAD OF DEAD SILENCE WHILE WAITING FOR VOICE COMMAND, THIS EXTREMELY LOUD AND HIGH PITCHED SHRILL-LIKE TONE WAS HEARD AND VOLUME COULD NOT BE LOWERED. I TURNED THE CALL 'OFF' AND ATTEMPTED TO USE HANDSFREE LINK AGAIN, AND SAME ISSUE OF HIGH PITCHED TONE WAS HEARD. I IMMEDIATELY DROVE TO THE NEAREST ACURA DEALERSHIP AND PULLED INTO SERVICE AREA. REPEATED THE STEPS IN USING THE HANDSFREE LINK FOR THE SERVICE ADVISOR AND HEARD THE SAME HIGH PITCHED TONE. HE TURNED THE CAR OFF AND RESTARTED ENGINE. AGAIN, SAME HIGH PITCHED DEAFENING TONE. SINCE THIS INCIDENT OCCURRED ON A SATURDAY AFTERNOON, HIS SUGGESTION OF A REPLACEMENT HANDSFREE LINK MODULE OR PART WAS NOT POSSIBLE UNTIL MONDAY. IN AN ATTEMPT TO RECTIFY THE SITUATION AT LEAST TEMPORARILY, THE ADVISOR REMOVED A COUPLE OF FUSES FROM INSIDE THE ENGINE COMPARTMENT RELATING TO THE RADIO AND NAVIGATION SYSTEM. HE THEN REINSERTED SAID FUSES AND STARTED THE ENGINE. HE THEN HAD TO ENTER THE RADIO CODE INTO THE SYSTEM AND REATTEMPTED TO USE HANDSFREE LINK TO MAKE A CALL. ALL WAS BACK TO NORMAL. I ASKED HIM IF HE HAD EVER ENCOUNTERED THIS SITUATION IN THE PAST AND HE REPLIED "YES, THERE HAD BEEN ONE PREVIOUS OCCURRENCE." NOTE: WILL RETURN TO SAME DEALER/SERVICE ADVISOR SINCE HE IS FAMILIAR WITH MY PARTICULAR SITUATION. *TR