NHTSA Complaint #10365576 — 2006 CHRYSLER PACIFICA

ON THE EVENING OF MONDAY, OCTOBER 11, 2010, WE DROPPED OUR CAR OFF AT A LOCAL CHRYSLER DEALERSHIP. THE PURPOSE FOR THIS DROP OFF WAS TO DETERMINE WHY THE ABS LIGHT WAS ON, AND WOULD NOT GO OFF. THE NEXT MORNING WE RECEIVED A CALL FROM A SERVICE TECHNICIAN EXPLAINING THAT OUR COMPUTER MODULE NEEDED TO BE REPLACED, AND THAT THEY HAD DISCOVERED AN ADDITIONAL PROBLEM WITH THE MAIN WIRING HARNESS. THE TECHNICIAN WENT ON TO EXPLAIN THAT THE MAIN WIRING HARNESS HAD COMPLETELY MELTED, AND HE COULD NOT UNDERSTAND WHY 'THE CAR DID NOT CATCH ON FIRE." AFTER AN "INVESTIGATION," CHRYSLER'S LEGAL DEPARTMENT DETERMINED THAT THE ISSUE WAS NOT A MANUFACTURING DEFECT, AND WOULD NOT PROVIDE ANY REASON FOR THE FIRE, BUT ONLY OFFERED THAT IT EXTINGUISHED ITSELF. WE CONTACTED OUR INSURANCE COMPANY, AND THEY RULED IT A FIRE, AND REPAIRED THE WIRING HARNESS. WE WERE RESPONSIBLE FOR REPAIRING THE ABS LIGHT MALFUNCTION. *TR