NHTSA Complaint #10363952 — 2005 MINI COOPER S

2005 MINI COOPER S, 50,000 MILES ON THE ODOMETER, LOSES POWER STEERING WHICH CAUSES SIGNIFICANT PROBLEMS AT SLOW SPEEDS. THE CAR WILL STILL STEER AT FASTER SPEEDS, BUT WITH VERY HEAVY, UNPREDICTABLE RESPONSE. THE PROBLEM BEGAN WITH AN INCREASED DRONING NOISE WHEN THE STEERING WHEEL WAS IN THE NEUTRAL POSITION WHICH WOULD DIMINISH WHEN THE STEERING WHEEL WAS TURNED. THE PROBLEM WAS INTERMITTENT, AND THEREFORE, I THOUGHT IT WAS RELATED TO A LOW FLUID LEVEL ISSUE. I WENT TO THE DEALERSHIP AND PURCHASED "SPECIAL" STEERING FLUID, AND NO MENTION WAS MADE TO ME ABOUT ANY STEERING PUMP DEFECT. I INSTALLED THE FLUID TO THE RECOMMENDED LEVEL WITH NO CHANGE IN RESPONSE. I TELEPHONED THE DEALERSHIP SERVICE DEPARTMENT AND THE PERSON WHO ANSWERED THE PHONE SAID HE KNEW THE PROBLEM, AND THAT I NEEDED A NEW STEERING PUMP, COOLING FAN, HOSES, AND RESERVOIR, AND THE COST OF THE WORK WAS $1600.00. I THEN DID INTERNET RESEARCH AND LEARNED THAT THIS PROBLEM IS FREQUENTLY EXPERIENCED IN 2004 AND 2005 MINI COOPER MODELS. I THEN TELEPHONED MINI COOPER'S CORPORATE COMPLAIN DEPARTMENT AND I WAS TOLD TO SPEND THE MONEY TO REPAIR THE CAR. THIS PROBLEM IS UNDOUBTEDLY A PERSISTENT DEFECT, AND SHOULD BE THE SUBJECT OF RECALL REPAIR PROGRAM. *TR