NHTSA Complaint #10362913 — 2003 TOYOTA SEQUOIA

BROUGHT MY 2003 TOYOTA SEQUOIA INTO THE DEALERSHIP TO ADDRESS A SAFETY RECALL TO UPGRADE PROGRAM LOGIC IN ITS VEHICLE STABILITY CONTROL (VSC) SYSTEM. AFTER THE WORK WAS COMPLETED, THE CAR WAS RETURNED TO ME WITH BOTH MY VSC LIGHTS AND THE ABS LIGHT PERMANENTLY ILLUMINATED. THE DEALER PUT IT BACK ON THE TESTING STATION AND DETERMINED THAT NOW MY DECELERATION SENSOR (YAW RATE SENSOR) IS FAULTY AND NEEDS TO BE REPLACED. THIS COMPONENT IS AN INTEGRAL PART OF THE ENTIRE VSC SYSTEM, AND IS A VERY EXPENSIVE REPAIR. I AM NOW FACING A HUGE BILL WHICH AMOUNTED FROM BRINGING IN THE CAR TO ADDRESS A SAFETY RECALL. DEALER IS NOT WILLING TO ASSUME ANY RESPONSIBILITY. TOYOTA CUSTOMER SERVICE SAYS THERE IS NOTHING THEY WILL DO ABOUT THE SITUATION, AND I NEED TO RESOLVE IT WITH THE DEALER. THE VEHICLE SKID CONTROL SYSTEM HELPS PROVIDE INTEGRATED CONTROL OF THE SYSTEMS SUCH AS ANTI-LOCK BRAKE SYSTEM, TRACTION CONTROL, ENGINE CONTROL, ETC. THIS SYSTEM AUTOMATICALLY CONTROLS THE BRAKES AND ENGINE TO HELP PREVENT THE VEHICLE FROM SKIDDING WHEN CORNERING ON A SLIPPERY ROAD OR SURFACE OR OPERATING STEERING WHEEL ABRUPTLY. MINE IS FAULTY, AND NEITHER TOYOTA NOR THE DEALERSHIP CARE. *TR