NHTSA Complaint #10360465 — 2002 LEXUS RX300

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10360465
Vehicle	2002 LEXUS RX300
Component	ENGINE AND ENGINE COOLING
Date of Incident	August 12, 2010
Date Filed	October 14, 2010
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL* THE CONTACT OWNS A 2002 LEXUS RX300. THE CONTACT STATED THAT IN AUGUST 2010, SHE NOTICED THAT THE OIL LIGHT WOULD ILLUMINATE AND THEN TURN OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE OIL WAS CHANGED. THE DEALER INSTRUCTED THE CONTACT TO TAKE THE VEHICLE BACK AFTER 1,000 MILES. SHE DID AND THE DEALER NOTICED OIL CONSUMPTION BUT COULD NOT FIND OUT WHERE IT WAS COMING FROM. THE DEALER STATED THAT ALL THEY COULD DO WAS TO INSTALL A NEW ENGINE OR TO HAVE THE ENGINE RECONSTRUCTED. THE DEALER CONTACTED THE MANUFACTURER WHO STATED THAT THEY WOULD PAY 80% OF THE REPAIR COSTS. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO FURTHER ASSISTANCE THAN THE 80%. THE VEHICLE WAS BEING REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 63,000. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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