NHTSA Complaint #10360254 — 1997 DODGE RAM 2500 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Complaint Details

ODI Number	10360254
Vehicle	1997 DODGE RAM 2500
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	October 13, 2009
Date Filed	October 13, 2010
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL*THE CONTACT OWNS A 1997 DODGE RAM 2500. THE CONTACT NOTICED SMALL CRACKS IN THE INSTRUMENT CONTROL PANEL CLUSTER. THE CRACKS MANIFESTED INTO LARGE, TRIANGULAR, SHARP, PLASTIC CHUNKS THAT ARE FALLING INWARD INTO THE VEHICLE AND ALSO FLYING THROUGH THE WINDOW WHEN HE WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE ARE NO RECALLS OR WARRANTY ON THE VEHICLE AND HE WOULD HAVE TO PAY FOR THE REPAIRS. HE NOTIFIED THE MANUFACTURER WHO STATED THEY HAD CALLS IN REGARDS TO THE FAILURE, BUT THEY DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE 100,000.

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