NHTSA Complaint #10360032 — 2006 CHEVROLET EQUINOX

THE HEATER/DEFROSTER ON MY 2006 CHEVROLET EQUINOX FAILED TO PRODUCE HEAT. AS A RESULT, I COULD NOT DEFROST MY WINDSHIELD WHILE DRIVING. I TOOK THE VEHICLE TO A LOCAL GM DEALERSHIP TO DIAGNOSE THE PROBLEM. THE FAILURE WAS DUE TO A PLASTIC AIR BLEND DOOR (PART# CH19130554) THAT IS CONTROLLED BY AN ELECTRIC ACTUATOR (PART# CH15781467). THE ACTUATOR IS NOT CALIBRATED APPROPRIATELY AND PLACES EXCESSIVE STRESS ON THE PLASTIC AIR BLEND DOOR CONNECTION. OVER TIME, THE PLASTIC BREAKS, DISABLING THE DOOR AND NOT ALLOWING HEAT TO BE DIRECTED INTO THE CABIN. THE REPAIR REQUIRES THE REMOVAL OF THE DASHBOARD, DRIVING CONTROL CONSOLES AND STEERING COLUMN TO ACCESS THE BLEND DOOR. IT COST ME $1,145.08 TO REPLACE AND REQUIRED MY CAR TO BE IN THE REPAIR SHOP FOR 2 DAYS. I LIVE IN PENNSYLVANIA AND NEEDED THE REPAIR COMPLETED SO I COULD SAFELY DRIVE THE VEHICLE. I STRONGLY BELIEVE THIS IS A DESIGN FLAW THAT NEEDS TO BE CORRECTED BY GM BEFORE SOMEONE GETS INTO AN ACCIDENT. I WAS LUCKY TO DISCOVER THE PROBLEM IN THE EARLY FALL MONTHS. I COULD ONLY IMAGINE WHAT WOULD HAVE HAPPENED IF IT BROKE IN THE WINTER. SINCE GM HAS YET TO ADDRESS THE DESIGN ISSUES, I AM CONCERNED THAT I WILL EXPERIENCE THE SAME PROBLEM AGAIN. FROM MY INTERNET RESEARCH, I HAVE IDENTIFIED MANY OTHERS WHO EXPERIENCED THIS SAME PROBLEM AND HAVE THE SAME CONCERN. SOME CANNOT AFFORD TO MAKE THE REPAIR AND ARE OPERATING THE VEHICLE WITHOUT HEAT/DEFROST. I AM WRITING IN THE HOPES THAT THE NHTSA CAN INFLUENCE GM TO IMPROVE THE DESIGN, TO EXTEND VEHICLE WARRANTIES TO COVER THE REPAIR AND TO ASSIST THOSE WHOM ALREADY PAID FOR THIS REPAIR. *TR