NHTSA Complaint #10359540 — 1997 FORD F-350

TL* THE CONTACT OWNS A 1997 FORD F-350 TURBO DIESEL. THE CONTACT STATED THAT THE OIL GALLERY PLUGS IN THE ENGINE BLOCK WERE LEAKING OIL WHILE HE WAS DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE FREE OF CHARGE. HOWEVER, THE DEALER CALLED HIM AND EXPLAINED THAT HIS VEHICLE WAS OUTSIDE THE WARRANTY. THE VEHICLE HAD NOT BEEN REPAIRED BUT THE CONTACT STOPPED DRIVING IT ON THE STREET. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY USED A NEW MATERIAL WHEN PRODUCING THOSE MODELS AND THE PLUGS WOULD LEAK, BUT REFUSED TO ASSIST IN REPAIR COSTS. THERE WERE PHOTOGRAPHS AVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 66,700. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.