NHTSA Complaint #10359144 — 2004 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	10359144
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	October 1, 2007
Date Filed	October 4, 2010
Mileage	15,690 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET REGARDING THE 2004 FORD EXPLORER. THE CAR JERKS VIOLENTLY WHEN GOING INTO FIRST, SECOND AND REVERSE GEARS. THE FIRST REPAIR WAS ON 10/07 AT 15,690 MILES. THE DEALERSHIP REPLACED THE SOLENOID AND ASSURED THE PROBLEM WAS RESOLVED. AT 24,190 MILES THE SAME PROBLEM RECURRED AND THE DEALERSHIP RECALIBRATED AND CHARGED $118. NOW AT 26,900 MILES THE PROBLEM HAS RECURRED AND AGAIN THEY ARE GOING TO REPLACE THE SOLENOID. OF COURSE AT MY EXPENSE. THERE IS OBVIOUSLY SOMETHING WRONG AND FORD IS REFUSING TO ADDRESS THE PROBLEM. THEY SHOULD AT LEAST GUARANTEE THE WORK THAT WAS DONE UNDER WARRANTY. *TR

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