NHTSA Complaint #10358927 — 2003 TOYOTA RAV4

MY 2003 RAV4 HAS ALWAYS BEEN VERY SLUGGISH FROM A DEAD START AND ANY KIND OF SUDDEN ACCELERATION BUT I KNEW THAT I WOULD EVENTUALLY REACH THE LEGAL SPEED LIMIT. DRIVING 1 1/2 WEEKS AGO, HOWEVER, BROUGHT MY ATTENTION TO ANOTHER, FAR MORE SERIOUS ACCELERATION PROBLEM, FAR WORSE THAN JUST SLUGGISHNESS. THE SUV WAS SHIFTING OUT OF GEAR AUTOMATICALLY AND I FEARED FOR MY SAFETY AS I WAS IN MOVING TRAFFIC AND I WAS HAVING TROUBLE MOVING. I IMMEDIATELY DECIDED TO TAKE IT TO THE TOYOTA DEALER. LUCKILY, THE DEALERSHIP WAS CLOSE TO WHERE I WAS. THEY KEPT MY CAR FROM APPROX. 3:30 PM THAT FRIDAY UNTIL THE FOLLOWING MONDAY. AT FIRST, THEY THOUGHT IT WAS THE TRANSMISSION AND SAID THEY NEEDED UNTIL MONDAY TO KNOW FOR SURE. I WAS TOLD BY THE SERVICE REP. TO NOT WORRY, THAT IT MAY BE FAR LESS EXPENSIVE THAN I THINK. THAT MONDAY, I GOT A CALL FROM THE SERVICED REP THAT HE HAD BOTH GOOD NEWS AND BAD NEWS. THEY FOUND THE PROBLEM - AN ECU PROBLEM BUT THAT I WAS OUT OF WARRANTY AND I WOULD HAVE TO BUY A NEW ONE. I TOLD THEM TO GO AHEAD AND INSTALL IT AS I COULDN'T SEE ANY ALTERNATIVE. THE WORK WAS DONE AND THE FINAL COST FOR THE UNIT AND LABOR WAS $1,300.00. I TOLD THE SERVICE REP THAT I FELT SHAFTED BECAUSE THE WARRANTY EXPIRED AFTER 80,000 AND I HAD 84,000 MILES AT THE TIME. FURTHER, I HAD THE SUV FOR JUST 7 YEARS, NOT THE LIMIT OF 8 YEARS UNDER THE ORIGINAL WARRANTY FOR THE ECU. I WENT ON THE INTERNET AND DISCOVERED THE NY TIMES JULY, 2010 LETTER ANNOUNCING MANY PROBLEMS LIKE MINE WITH TRANSMISSION DAMAGE AS WELL AND TOYOTA WOULD NOW COVER IT ALL. ACCORDING TO THE LETTER, TOYOTA HAD EXTENDED ITS WARRANTY FOR THE TRANSMISSION TO 150,000 MILES AND 10 YEARS FOR THE ECU ! I CALLED THE SERVICE REP AND HE SAID TOYOTA HEADQUARTERS REP WAS THERE AND SAID I HAD NO EXTENDED WARRANTY. THE SERVICE MANAGER NEVER RETURNED MY CALL. I FINALLY CALLED TOYOTA HEADQUARTERS AND FILED A COMPLAINT WITH THEM. I RECEIVED A LETTER FROM A TOYOTA MANAGER OFFERING ME $1,000 TO BUY A NEW TOYOTA VEHICLE. 11/03/10 *TR