NHTSA Complaint #10358853 — 2004 MINI COOPER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10358853
Vehicle	2004 MINI COOPER
Component	STEERING
Date of Incident	June 23, 2009
Date Filed	October 2, 2010
Mileage	73,768 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

MINI COOPER (2004 WITH ~74K MILES) WITH INTERMITTENT POWER STEERING PROBLEMS. STEERING WHEEL WOULD RANDOMLY BECOME VERY STIFF WHEN TURNING AND THEN FREE UP UNEXPECTEDLY. WHEN THIS WOULD OCCUR, THE CAR WOULD UNDERSTEER (NOT TURNING AS FAR AS INTENDED) AND I WOULD FIND MYSELF REACTING BY TURNING HARDER, USUALLY RESULTING IN OVERSTEERING AND ERRATIC TURNS. IT FELT LIKE SOMETHING WAS BINDING AND THEN LETTING GO BUT IT WASN'T PREDICTABLE OR REPEATABLE WITH CONSISTENCY. DEALERSHIP DETERMINED THAT 'POWER STEERING PUMP WAS CUTTING OUT. REPLACED THE FAULTY PS PUMP TO RESOLVE.' COST WAS $1009.94. ONE WEEK LATER, EXACTLY SAME CONDITION RETURNED. DEALERSHIP NOW DETERMINED 'FOUND STEERING SHAFT FROM STEERING WHEEL TO STEERING RACK TO BE SEIZED AND BINDING. REPLACED STEERING SHAFT AND ALIGNED STEERING WHEEL TO FRONT TIRES.' NO ADDITIONAL CHARGE; PROBLEM HAS BEEN FIXED. *TR

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