NHTSA Complaint #10358314 — 2010 VOLKSWAGEN CC

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, WHEN HE NOTICED THAT THERE WAS EXCESSIVE VIBRATION AND SHAKING WITHIN THE STEERING WHEEL, EXTERIOR DOOR PANELS AND FLOORBOARD AREA WHICH CAUSED DIFFICULTY IN MAINTAINING THE CONTROL OF THE VEHICLE. THE FAILURE OCCURRED THE SAME DAY OF THE VEHICLE PURCHASE DATE AND CONTINUED WHEN DRIVING AT THE SPEED RATE OF 50 MPH OR GREATER. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS FOR THE IDENTICAL PROBLEM. THE TECHNICIAN INFORMED THAT THE MANUFACTURER INSTALLED THE INCORRECT TYPE OF TIRES ON THE VEHICLE THAT AFFECTED IN THE PROPER BALANCING OF THE TIRES. A SET OF FOUR TIRES WERE REPLACED TWO DIFFERENT TIMES ON THE VEHICLE. THE SECOND TIME THE TECHNICIAN REPLACED THE FOUR TIRES WITH A DIFFERENT TIRE MANUFACTURER AND THE PROBLEM WAS CORRECTED. IN ADDITION, THE REAR DRIVER AND PASSENGER SIDE WINDOWS WOULD LEAK WHEN EXPOSED TO WATER. THE DEALER ATTEMPTED TO REPAIR THE DEFECT ON FIVE DIFFERENT TIMES BUT THERE WAS NO SUCCESSFUL RESOLUTION. THE FAILURE MILEAGE WAS 240. THE VIN WAS UNAVAILABLE.