NHTSA Complaint #10357323 — 2004 FORD F-150

I TOOK MY 2004 F-150 TO KERRY FORD LOCATED IN THE CITY OF SPRINGDALE BECAUSE OF A WINDOW PROBLEM I HAD. THE SERVICE DESK ASKED ME IF I WAS AWARE OF THE PROBLEMS WITH THE SPARK PLUGS FOR MY YEAR TRUCK. I TOLD HIM NO, I WASN'T. THE FORD EMPLOYEE STATED THAT SINCE MY MILEAGE WAS AT 89,000, HE STRONGLY SUGGESTED THAT I HAVE MY SPARK PLUGS CHANGED BEFORE I GET ANY CLOSER TO 100,000 MILES. THE EMPLOYEE STATED THAT THE SPARK PLUGS ARE GETTING STUCK IN THE ENGINE OR BREAKING OFF WHILE BEING REPLACED. I WAS TOLD FOR A TUNE UP, IT WOULD BE ROUGHLY $300.00 PLUS AN EXTRA $89.00 FOR EACH SPARK PLUG THAT BREAKS. THE EMPLOYEE STATED THAT THE SPARK PLUG WAS POORLY DESIGNED AND DIDN'T HAVE ENOUGH THREADS. THE EMPLOYEE STATED THAT FORD HAS ACCEPTED NO RESPONSIBILITY FOR THE ISSUE. THE EMPLOYEE INSTRUCTED ME TO GOGGLE, FORD F 150 SPARK PLUG TO VERIFY THAT HE WAS TELLING THE TRUTH. I ASKED THAT YOU DO THE SAME! PEOPLE HAVE SPENT ANY WHERE FROM $300.00-$4500.00 FOR FORDS POOR DESIGN. FORD HAS EVEN DESIGNED A SPECIAL TOOL TO TRY AN ASSIST IN GETTING OUT THE SPARK PLUGS WITHOUT BREAKING THEM. SOME DRIVERS HAVE HAD THEIR SPARK PLUG LITERALLY POP OUT OF THE ENGINE WHILE DRIVING. I DID TAKE MY TRUCK IN FOR SERVICE AFTER REVIEWING ALL THE MATERIAL ON THE INTERNET. I NOW HAVE THE DISTINCTION OF THE WORST HORROR STORY AT KERRY FORD. I WAS TOLD PRIOR TO HAVING MY TRUCK WORKED ON, THAT THEIR TECH HAS HAD DECENT LUCK GETTING THE SPARK PLUGS OUT. KERRY FORD HAD BROKEN MAYBE TWO SPARK PLUGS AT THE MOST. I DROPPED MY TRUCK OFF THE NIGHT BEFORE SERVICE SO THEY COULD SOAK THE PLUGS IN LUBRICANT. AFTER THERE DAYS OF SERVICE, FORD CALLED ME AND STATED THAT 6 OUT OF THE 8 SPARK PLUGS BROKE OFF. FORD HAD TO DRILL OUT THE BROKEN PLUGS TO REMOVE THEM. KERRY FORD DID SHOW ME SOME COMPASSION AND LOWERED THE EXTRA FEE FROM $89.00 TO $39.00 SINCE SO MANY OF MY SPARK PLUGS BROKE OFF. *TR