NHTSA Complaint #10357254 — 2009 CHEVROLET IMPALA

THIS IS A COPY OF A COMPLAIN THAT HAS BEEN SENT TO THE CHEVROLET DIV. OF GENERAL MOTORS. CHEVROLET CUSTOMER ASSISTANCE CENTER PO BOX 33170 DETROIT, MI 48232-5170 [XXX] SEPT. 23, 2010 RE: WARRANTY DECEPTION ( VEHICLE 2009 IMPALA) THIS VEHICLE IS STILL UNDER WARRANTY WITH ODOMETER READING OF 27,000 MILES. A STUD BROKE OFF THE RT REAR WHEEL AND THE LARRY GREEN SERVICE DEPT.IN COTTONWOOD, ARIZONA REFUSED TO REPAIR IT UNDER THE BUMPER TO BUMPER WARRANTY. THEY CLAIMED IT WAS SHEARED OFF BY WHOMEVER ROTATED THE TIRES LAST. MY CLAIM WAS THAT THE TIRES WERE NEVER ROTATED AND THE STUD BROKE. I ALSO CLAIM THAT IT DOESN'T MAKE ANY DIFFERENCE BECAUSE NO MATTER WHEN AND IF THE TIRES WERE ROTATED AT SOME TIME IN THE FUTURE A STUD MAY BREAK BY ROAD IMPACT. IF IT CAN BE PROVEN THAT THE STUD IS DEFECTIVE IT MAY RESULT IN A MASSIVE RECALL. HOW MUCH TORQUE IS REQUIRED TO TWIST OFF A STUD WITH A STANDARD WRENCH? THEY ALSO CLAIM THAT THE STUD DIDN'T COME FROM THE FACTORY DEFECTIVE. THAT IS AN ASSUMPTION. ( OF COURSE WITHOUT TESTING THE STUD IT IS UNKNOWN.) WITH THAT LOGIC ANYTHING THAT BREAKS CAN BE EXCUSED AS AN EXISTING CAUSE. THE 3 YEAR WARRANTY IS DECEPTIVE. IF AUTOMOBILE PARTS NEVER BREAK THE JUNK YARDS WOULD BE EMPTY! GENERAL MOTORS SHOULD INVESTIGATE THIS BEFORE THERE IS A FATALITY IN THE EVENT OF AN ACCIDENT OR NOT! WHAT LARRY GREEN HAS LOST IS THE GOOD WILL OF A KOREAN VET AND PERHAPS MANY OTHER VETS THAT MAY HEAR OF THIS. I HAVE SPENT MANY HOURS IN KOREA REMOVING BUSTED STUDS THAT, HOPEFULLY, ALSO DID NOT COME FROM THE GM FACTORY DEFECTIVE. [XXX] CC: LARRY GREEN CHEVORLET INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR