NHTSA Complaint #10356752 — 2005 COACHMEN CATALINA

IN JUNE 2010 WE WENT TO MOVE OUR RV AND WHEN WE OPENED THE DOOR THERE WAS A STRONG SMELL OF AMMONIA. WE DISCOVERED THE DOMETIC RV REFRIGERATOR MODEL RM2652 SERIAL #42708236 WAS NOT OPERATING. WE TURNED THE REFRIGERATOR OFF AND REMOVED ALL SPOILED FOOD. WITHIN A FEW WEEKS OF THIS HAPPENING WE HEARD FROM FRIENDS WHO HAVE A RV JUST LIKE OURS THAT A RECALL HAD BEEN MADE ON THIS MODEL REFRIGERATOR. WE RECEIVED A COPY OF THE RECALL INFORMATION FROM THEM AND OUR REFRIGERATOR HAD ALL PROBLEMS LISTED ON THE RECALL LIST. WE CONTACTED DOMETIC BY PHONE WAS ISSUED AN ID#28302359 AND THEN TOLD OUR REFRIGERATOR DID NOT QUALIFY FOR REPLACEMENT. WE FOLLOWED UP WITH A LETTER ON JULY 13, 2010 AND ASK THEM TO RECONSIDER SINCE OUR UNIT HAD ALL PROBLEMS LISTED ON THERE RECALL LIST, BUT WE HAVE NOT HAD ANY RESPONSE FROM THEM AS OF THIS DATE. SINCE OUR FRIENDS UNIT HAD NOT COMPLETELY SHUT DOWN THEY ARE REPAIRING, BUT WILL NOT DO ANYTHING FOR OUR UNIT. *TR