NHTSA Complaint #10356232 — 2006 JEEP LIBERTY

I PURCHASED A 2006 JEEP LIBERTY IN TAMPA, FL SEPTEMBER OF 2006. THIS VEHICLE WAS PURCHASED BRAND NEW, WITH APPROX 24 MILES ON IT AT THE TIME OF PURCHASE. SINCE MY PURCHASE THE REAR WINDOW REGULATORS FAIL 5 TIMES AS OF THE CURRENT DATE. 4 TIMES THE DEALERSHIP IN FL FIXED WITHOUT ANY COST TO ME. WHEN THIS HAPPENED 9/15/2010 FOR THE 5TH TIME (3RD TIME ON THE SAME WINDOW) I CALLED THE LOCAL JEEP DEALERSHIP AND SPOKE TO THE SERVICE MANAGER :EXPLAINED THE ISSUE & WANTED TO KNOW WHEN I COULD BRING IT TO THE DEALERSHIP TO BE REPAIRED. HE WENT ON TO TELL ME THIS: 'YOU CAN BRING IT IN ANYTIME, THERE IS A $100 DEDUCTIBLE TO HAVE THIS FIXED. ' ( I QUESTIONED WHY, AS THIS WAS AN OBVIOUS DEFECT ON THE MANUFACTURER) HE RESPONDED 'THAT IS WHAT THE CHARGE IS, JUST BE GLAD THAT THIS HAS NOT HAPPENED TO ALL OF YOUR WINDOWS, THIS IS A COMMON PROBLEM WITH THE 2002- CURRENT JEEP LIBERTY. JEEP IS AWARE OF THE PROBLEM, BUT THEY ARE NOT GOING TO ISSUE A RECALL, NOR ARE THEY GOING TO DO ANYTHING ABOUT IT.' (I WAS SHOCKED THAT I WOULD BE TOLD THIS) 'IF YOU DON'T LIKE THIS WELL, CALL CHRYSLER YOURSELF, HERE IS THE NUMBER 1-800-992-1997.' AFTER I HUNG UP THE PHONE WITH HIM, I CALLED THE ORIGINAL DEALERSHIP IN FLORIDA TO GET THE EXACT DATES OF THE REPAIRS. RIGHT REAR- 1/28/08 LEFT REAR- 12/20/2006, 7/8/2008, AND 8/13/09. I DID CALL CHRYSLER AND SPOKE TO SOMEONE, RECEIVED A CASE NUMBER, AND WAS TOLD THAT SOMEONE WOULD CONTACT ME IN 24-48 HOURS WITH SOME SORT OF RESOLVE TO THIS. (THAT WAS THURSDAY MORNING.) I RECEIVED A CALL FROM THE CASE MANAGER AT CHRYSLER FRIDAY AROUND 9:50AM. THERE WAS A MESSAGE LEFT TO CALL BACK, OR I COULD WAIT FOR THEM TO CALL ME BACK ON MONDAY. CALLED BACK,SPOKE 2 GRETCHEN: SAI THE CASE MANAGER HAD PUT NOTES IN THE CASE WITH THE FOLLOWING: I HAD TO PAY THE $100 UP FRONT AND I COULD SUBMIT ALL THE DOCUMENTS TO BE REIMBURSEDASKED TO SPEAK TO THE CASE MANAGER AND WAS TRANSFERRED TO MATT (WHOM I THOUGHT WAS THE CASE MANAGER). *TR