NHTSA Complaint #10356071 — 2007 CHEVROLET SILVERADO CLASSIC

INTERMEDIATE STEERING COLUMN, CLUNKING NOISE RADIATING UP THROUGH THE STEERING COLUMN, VERY PRONOUNCED WHEN TURNING THE VEHICLE, NOISE HAS BECOME WORSE AND OWNER IS ANNOYED AND CONCERNED ABOUT THE SAFETY OF THE VEHICLE. CONTACTING THE DEALER, THEY WANT TO CHARGE FOR THE DIAGNOSIS OF THE PROBLEM. DEALER HAS ALSO STATED THAT THE INTERMEDIATE STEERING SHAFT IS NOT COVERED UNDER WARRANTY. THE PROBLEM WAS PRESENT WHEN I BOUGHT THE VEHICLE. I THOUGHT IT WAS THE SHOCK ABSORBERS ON THE FRONT AND HAD NO DESIRE TO HAVE THE SAME 'CHEAP' SHOCKS REPLACED. UPON MY OBTAINING FOUR KYB BRAND SHOCK ABSORBERS AND INSTALLING THEM, IT BECAME APPARENT TO ME THAT THERE WAS A DIFFERENT PROBLEM. AFTER SOME RESEARCH, I FOUND A 'SERVICE BULLETIN' CONCERNING THE PROBLEM. UPON TALKING TO THE DEALER AND A FACTORY REPRESENTATIVE, I REALIZED THAT THEY DID NOT GIVE A DARN - THEY REFUSE TO REPLACE THE INTERMEDIATE STEERING COLUMN. I HAVE SINCE LEARNED THAT THIS IS A PROBLEM WITH NOT ONLY MY VEHICLE 'TYPE' BUT ALSO MANY OTHER GM VEHICLE 'TYPES.' *TR