NHTSA Complaint #10355611 — 2009 DODGE RAM 2500

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10355611
Vehicle	2009 DODGE RAM 2500
Component	STRUCTURE
Date of Incident	July 10, 2010
Date Filed	September 14, 2010
Mileage	12,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE DRIVER'S SIDE FLOOR MAT KEEPS COMING UNHOOKED FROM THE HOOKING DEVICE INSTALLED IN THE CARPET. THE FLOORMAT AND THE HOOKING DEVICE WERE BOTH REPLACED AT APPROX. 7000 MILE BECAUSE OF THIS PROBLEM. IT HAS NOW BECOME A PROBLEM AGAIN AND THE DEALER ADVISES THAT CHRYSLER WILL NOT CORRECT THE PROBLEM AGAIN. I HAVE CONTACTED CHRYSLER BY E-MAIL AND THEY WANT ME TO GO TO ANOTHER DEALER AND SEE IF THEY WILL CORRECT IT. THE NEXT CLOSEST DEALER IS 28 MILES AWAY AND MY TRUCK GETS ABOUT 14 MI. PER GAL. I FEEL LIKE CHRYSLER IS GIVING ME THE RUN AROUND. MY 2009 RAM 2500 ONLY HAS 12,400 MILES ON IT. WHY CAN'T CHRYSLER TAKE CARE OF THIS PROBLEM RATHER THAN TRYING TO MAKE ANOTHER DEALER TAKE CARE OF IT? *TR

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