NHTSA Complaint #10355564 — 2003 DODGE RAM 1500

MY 2003 DODGE RAM 1500 WAS IN THE SHOP FOR AN A/C REPAIR WHEN THEY HAD TO REMOVE THE DASH BOARD. ABOUT 3 MONTHS LATER A SMALL CRACK APPEARED, FOLLOWED BY MANY MORE LARGER CRACKS. IN 2 DIFFERENT PARTS OF MY DASH BOARD. THE DASH BOARD CONTINUES TO SPIDER CRACK 9 MONTHS LATER. THE DEALER LOOKED AT IT EARLY ON AND NEVER CONTACTED ME BACK SAYING IT IS A PROBLEM W/ THESE TRUCKS. NOTHING THEY WILL DO ABOUT IT. TREATED ME AS IF IT WAS MY FAULT. BLAMED EVERYTHING FROM THE ELEMENTS, THE DESIGN, ME AND DIDN'T CARE TO HELP. MY TRUCK HAS BEEN BABIED AND HAS LESS THAN 60K MILES. THIS IS A DEFECTIVE DASHBOARD/PLASTIC AND NEEDS TO BE ADDRESSED. WHAT'S TO HAPPEN IF I AM IN AN ACCIDENT WITH AIRBAGS, THIS IS MY FAMILY VEHICLE...WILL THIS BECOME SHRAPNEL? AS I READ OTHER COMPLAINTS THIS HAS BEEN AN ON GOING ISSUE. WHY HASN'T THIS BEEN ADDRESSED, MY TRUCK HAS NEVER BE IN AN ACCIDENT! NO REASON FOR THIS TO HAPPEN. BAD ENOUGH THAT THE A/C FAILED AT 51,000 MILES AT A HUGE COST BUT TO END UP WITH A BROKEN DASH IS WRONG! *TR